When Customer Service Goes Horribly Wrong!
I had one of the worst customer service experiences in my life recently. As often happens when customer service goes […]
Author: Susan A. Enns
Susan A. Enns is a professional sales coach, consultant and author with B2BSalesConnections.com. She has a proven track record of sales excellence over her 30 plus year career, including consecutively being the top sales rep in Canada, managing the top sales branch, and achieving outstanding sales growth in a national channel sales organization. A sales and management training expert, her work has been published in several locations numerous times and her books have sold on five separate continents. A passionate community volunteer and cancer survivor, Susan lives and works in Ottawa, Canada.
How To Choose A Sales Training Program
Are you wondering how to choose a sales training program that is right for your company? With literally millions of […]
The “I’m Happy With My Current Supplier” Objection
A common question I receive from sales reps is: “When I am prospecting, I always hear “I am happy with […]
Is Your CRM A Glorified Phone Book?
Is your customer relationship managment system organized alphabetically? Then here is how to change your CRM from a glorified phone […]
Follow Up After You Send An Email!
Do you ever wonder if your email was received? With today’s spam filters and statistics, it’s a valid concern! Sometimes an […]
Looking for Sales Meeting Ideas?
Do you need sales meeting ideas so your meetings are more effective? Do you always have to wait for a […]
Why Do Prospects Buy?
Why do prospects buy? Why don’t prospects buy? The answers to those questions are the key to success in sales. […]
The Ideal Sales Candidate
What is your ideal sales candidate profile? If you can’t answer that question, you are not ready to recruit salespeople! […]
How To Become A More Productive Sales Rep
Do you want to know how to become a more productive sales rep? Then free up more time to sell. […]
What are Good Questions to Ask in a Sales Interview
When interviewing candidates for a sales position, it is important to be prepared. That includes knowing what are good questions […]